Battery Warranty Information
Go Power! warrants that the GP-AGM-100-12V and the GP-AGM-100-6V batteries will operate free from defects in material and workmanship.
What is not Covered?
This limited warranty is not valid against defects resulting from, but not limited to:
- Battery (or batteries) stored below 100% state of charge
- Misuse and/or abuse, neglect or accident
- Exceeding the unit’s design limits including but not limited to:
- Using with an over-sized inverter
Installation in conflict with Go Power! recommendations, including, but not limited to the following.
- Insufficient air gaps around battery,
- Loose terminal connections,
- Under-sized cabling,
- Mismatched cable sizes or lengths,
- Incorrect wire termination,
- Incorrect wire connections,
- Reverse polarity connections,
- Improper series or parallel connections
- Failure to properly maintain the product
- Environmental damage due to inappropriate storage or operating conditions, exposure to extreme hot or cold temperatures, fire or water damage.
- Acts of God, including lightning, floods, earthquakes, fire, and high winds
- Motor vehicle accidents
- Damage in handling, including damage encountered during shipment
The limited warranty shall be considered void if the warranted product is in any way opened or altered. The warranty will be void if any fasteners or adhesive used to seal the unit are removed or altered, or if the unit’s serial number is in any way removed, altered, replaced, defaced, or rendered illegible.
How Long Does this Coverage Last?
This limited warranty lasts for a maximum period of two (2) years from the date of sale as determined by proof of purchase and serial number. This warranty is only valid if the product is discharged to no less than 70% of its capacity per 24 hours, or 50% every 48 hours.
Extended Warranty Options
Go Power! offers an extended warranty available to customers who have purchased and installed complimentary products. Customers are able to extend their product warranty by:
- Go Power! Batteries and Solar components must be purchased and installed within 30 calendar days of each other.
- Installing 190-watts or more of Go Power! solar for every two (2) Go Power! AGM batteries, (GP-AGM-100-12V, or GP-AGM-24-6V)
The warranty period shall decrease if the depth of discharge and/or cycle rate are increased. Please contact Go Power!™ Technical Support team with questions regarding warranty period.
The battery is considered to be end of life when its capacity has been reduced to 80% of the initial capacity.
In the event applicable law imposes any implied warranties, the implied warranty period is limited to thirty (30) days from the date of purchase. Some jurisdictions do not allow such limitations on duration of an implied warranty, so the above limitation may not apply.
Who is Covered?
This limited warranty covers only the original purchaser of the product and is not transferable to subsequent owners or purchasers of this product.
How to Obtain Service
Before contacting Go Power!’s customer service department, please read the “Support” section of our website to troubleshoot the problem. If trouble persists:
Return defective product to place of purchase
If the product was purchased as part of a factory installed original equipment component on a new RV, please contact Go Power! directly at 1-866-247-6527
What Go Power! Will Do?
Go Power! and its suppliers’ entire liability and Customer’s exclusive remedy shall be, at Go Power!’s option, either:
Return the price paid for the item
Repair the item
Replace the item if it can’t be repaired in a reasonable amount of time
Any replacement item will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is greater.
What Go Power! Will Not Do?
This limited warranty does not assume the risk of loss during shipment and won’t insure the product during shipment.
Unless approved by Go Power! management, all product shipped collect to Go Power! will be refused. Test items or items that are not under warranty, or units that are not defective, will be charged a minimum bench charge of ($50.00 US) plus taxes and shipping. A 15% restocking charge will be applied on goods returned and accepted as “new” stock.
No Other Express Warranty Applies
This warranty is the sole and exclusive warranty. No employee, agent, dealer or other person is authorized to alter this warranty or make any other warranty on behalf of Go Power!.
To the maximum extent permitted by applicable law, Go Power! and its suppliers disclaim all other warranties, either express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose, with regard to the product and any related written materials. This limited warranty gives customers specific legal rights. Customer may have other rights depending on the jurisdiction.
No Liability for Damages
To the maximum extent permitted by applicable law, in no event shall Go Power! or its suppliers be liable for any damages whatsoever (including without limitation, special, incidental, consequential, or indirect damages for personal injury, loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of or inability to use this product, even if the company has been advised of the possibility of such damages. In any case, Go Power! and its suppliers’ entire liability under any provision of this warranty shall be limited to the amount actually paid by you for the product. Because some jurisdictions do not allow the exclusion of limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
Register your new battery for worry-free warranty returns. Provide your contact information and upload proof of purchase to gpelectric.com/warranty-registration